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Mastering Call Centre Support

Mastering Call Centre Support

$9

$49

This comprehensive online course equips individuals with the essential skills and knowledge required to excel in the role of a Call Centre Support Agent. Explore effective communication techniques, customer service principles, technology utilization, problem-solving strategies, and more, to provide exceptional support and advance your career in the field.

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Has discount
Expiry period Lifetime
Made in English
Last updated at Tue Jan 2024
Level
Advanced
Total lectures 49
Total quizzes 0
Total duration Hours
Total enrolment 1
Number of reviews 0
Avg rating
Short description This comprehensive online course equips individuals with the essential skills and knowledge required to excel in the role of a Call Centre Support Agent. Explore effective communication techniques, customer service principles, technology utilization, problem-solving strategies, and more, to provide exceptional support and advance your career in the field.
Outcomes
  • Proficiency in effective communication techniques, both verbal and written.
  • Mastery of customer service principles and the ability to exceed customer expectations.
  • Competence in utilizing call centre technology and tools, including CRM systems.
  • Profound problem-solving skills and the ability to handle complex customer issues.
  • Enhanced stress management techniques, teamwork, and collaboration skills for a successful career in Call Centre Support.
Requirements
  • Internet access and a device (computer, tablet, or smartphone) to access course materials.
  • Basic computer skills, including using email and web browsers.
  • A genuine interest in customer service and helping others.
  • Dedication to self-paced learning and completing course assignments.
  • Willingness to engage in practical exercises and assessments to apply your knowledge.

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