Refund Policy

Effective Date: 30th November 2023

1. Refund Eligibility

1.1. NrgSkillz ("we," "our," or "us") offers various services and products to our users. Our refund policy applies to these services and products.

1.2. Refund eligibility may vary depending on the type of service or product you have purchased. Please review the specific terms and conditions related to the service or product you have obtained for detailed refund information.

2. Service-Based Refunds

2.1. Online Courses and Learning Services:

• Refunds for online courses and learning services may be requested within 1 day from the date of purchase.
• To be eligible for a refund, the following conditions must be met:
• The request must be made within the specified refund period.
• You have not completed or accessed a significant portion of the course content.
• You have not violated our Terms and Conditions or Code of Conduct.
• Refund requests can be made by contacting our customer support team at info@nrgskills.com.
• Refunds will be processed within 30 business days after approval.

2.2. Subscription Plans:

• Refunds for subscription plans are subject to the terms outlined in our Subscription and Billing section.
• Please refer to the Subscription and Billing section for detailed information on subscription-related refunds.

3. Product-Based Refunds

3.1. Digital Products and Downloadable Content:

• Refunds for digital products and downloadable content are generally not provided, as they are typically non-returnable and non-refundable.
• Exceptions may apply in cases of technical issues or errors on our part. In such cases, please contact our customer support team for assistance.

3.2. Physical Products:

• Refunds for physical products are subject to the terms outlined in our Product Returns and Exchanges Policy.
• Please refer to the Product Returns and Exchanges Policy for detailed information on returning physical products.

4. Contact Us

4.1. If you have questions or concerns regarding our refund policy or need to request a refund, please contact our customer support team at info@nrgskills.com.

5. Changes to Refund Policy

5.1. We reserve the right to make changes to our refund policy at our discretion. Any updates or modifications will be posted on our website and become effective immediately upon posting.

NrgSkillz is committed to providing a fair and transparent refund process for our users. If you have any questions or require assistance with a refund request, please do not hesitate to contact us.